Contact Us
Store operator: Chengdu Zhilan Yushu Technology Co., Ltd.
Business address: Room 202, 2nd Floor, Building 1, No. 3688 Jinxiu Avenue, Jinjiang District, Chengdu, Sichuan, China.
Email: service@banteli.com
Product and sizing questions
Send the product name or page link and the details you need to confirm. Useful questions include dimensions, compartments, strap adjustment, materials, included accessories and cleaning requirements.
For school use, include the dimensions of any folder, book or other item that needs to fit. Photographs of your child are not required.
Order and delivery support
Include your order number, checkout email address and the help you need. Contact us promptly for address corrections or cancellation requests. Changes may not be possible once processing or dispatch has begun.
Product concerns
Describe the issue and provide photographs of the backpack, label, packaging and affected area where practical. For concerns involving straps, buckles or zippers, show the relevant component clearly.
Stop using a bag if a damaged strap or fastening prevents it from being carried securely.
Returns
Contact us for return instructions before posting an item. The business address above is not automatically the return address.
Protect your information
Do not email passwords, complete payment-card numbers or unrelated identity documents.